Terms & Conditions

01 Acceptance of Terms

By accessing, browsing, registering on, or purchasing from DukaanPar.com, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them, together with our applicable Privacy Policy, Shipping and Delivery Policy, and Refund and Returns Policy.

Additional terms may apply to specific products, subscriptions, software projects, website development work, or other services. Where applicable, those terms will be communicated separately.

02 About DukaanPar.com

DukaanPar.com provides information about IT and digital services and may offer products for purchase through its e-commerce platform.

Our offerings may include:

• Website design and development.
• Custom software and business application development.
• Android and iOS mobile application development.
• Digital marketing and online advertising services.
• E-commerce products and other listed items.
• Other products and services introduced on our website.

The availability of any particular product or service may change without notice.

03 Eligibility and Customer Information

You must provide accurate, current, and complete information when placing an order, making a payment, or requesting a service.

• You must be legally capable of entering into a binding agreement under applicable law.
• If you place an order on behalf of a business or another person, you confirm that you are authorised to do so.
• You are responsible for checking that your name, contact details, billing details, and delivery address are correct.
• Please contact us promptly if you identify an error in information submitted with an order.

04 Product Information and Availability

We aim to display product descriptions, images, specifications, prices, and availability as accurately as reasonably possible. However, colours and appearance may vary depending on your screen or device.

• Product availability and displayed prices may change.
• Product images are for illustration where indicated.
• Any stated features, specifications, quantities, or compatibility details should be reviewed before purchase.
• If a material listing error or stock issue is identified after an order is placed, we may contact you to discuss the available options.

Nothing in this section limits any consumer rights that cannot legally be excluded or restricted.

05 Pricing, Taxes and Charges

Prices are displayed in the currency indicated on the website, ordinarily Indian Rupees (INR) for transactions in India.

• Applicable taxes, shipping charges, and other mandatory charges will be displayed or communicated where required.
• Any discounts, promotional offers, or coupon codes are subject to their stated conditions and validity.
• Prices for custom IT projects, development work, and digital marketing services may be governed by a separate quotation or written agreement.
• A price change will not by itself alter an order that has already been accepted, except where correction or another adjustment is permitted by law and the applicable terms.

06 Orders and Order Confirmation

Submitting an order is a request to purchase the selected product or service. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We may contact you to verify order information or address genuine issues involving availability, pricing, payment, or suspected fraudulent activity.

If we cannot fulfil an order after payment has been collected, we will inform you and process any applicable refund in accordance with our Refund and Returns Policy and applicable law.

07 Payment Gateway and Online Payments

Payments may be processed through third-party payment gateways or other payment methods displayed at checkout.

• Customers must provide accurate payment and billing information and follow the payment provider's instructions.
• Card details, UPI credentials, banking passwords, OTPs, and other confidential payment credentials should only be entered through the authorised payment interface.
• DukaanPar.com does not ask customers to share their banking passwords or OTPs through ordinary email or chat.
• A transaction may be delayed, declined, reversed, or marked pending by a bank or payment provider.
• If money is debited but the order confirmation is missing, please contact us with the order reference and relevant transaction details. Never send your password or OTP.

Third-party payment services are also subject to their own applicable terms, privacy policies, and security procedures. Payment processing is not a guarantee that a product is available or that a service has been completed.

08 Shipping and Delivery

Physical products will be shipped to the delivery address provided by the customer, subject to serviceability and the applicable shipping policy.

• Delivery estimates are indicative unless a specific commitment has been expressly agreed.
• Delivery may be affected by courier delays, weather, operational issues, or other circumstances beyond our reasonable control.
• Customers should provide a complete address and a reachable contact number.
• Any visible damage, missing item, or delivery discrepancy should be reported promptly with supporting information.

For more information, please review our Shipping and Delivery Policy.

09 Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests are governed by our Refund and Returns Policy and any applicable product-specific conditions.

• Eligibility may depend on the product, its condition, the time of the request, and applicable law.
• Certain digital products or services may have different cancellation conditions once delivery or work has begun, subject to applicable law and the agreed terms.
• Approved refunds will generally be processed through the original payment method where feasible, or another lawful method agreed with the customer.
• The time taken for a refund to appear in an account may depend on the payment provider or bank.

These terms do not remove any refund, replacement, or other rights that are mandatory under applicable law.

10 IT, Software and Digital Services

Website development, application development, software development, digital marketing, and related services may require a separate quotation, scope of work, invoice, or written agreement.

• The project scope, deliverables, timelines, fees, revisions, and payment milestones should be agreed before work begins.
• Customers must provide required content, approvals, credentials, and other materials in a timely manner.
• Delays in receiving information, approvals, or third-party access may affect the project schedule.
• Hosting, domains, APIs, software licences, subscriptions, advertising budgets, and third-party services may involve separate charges unless expressly included in the quotation.
• Ongoing maintenance, support, and future changes are included only where specified in the agreed scope.

Where these general terms conflict with a specific written project agreement, the specific agreement will govern the relevant project to the extent permitted by law.

11 Intellectual Property

Website content, branding, graphics, text, layout, and other materials may be owned by DukaanPar.com or licensed to us, unless otherwise indicated.

You may not reproduce, redistribute, publish, or commercially exploit our protected content without prior permission, except where permitted by applicable law.

Ownership and permitted use of custom-developed source code, designs, deliverables, customer content, and third-party components will be governed by the relevant written agreement, applicable licences, and law.

12 Acceptable Use of the Website

You agree not to:

• Use the website for unlawful, deceptive, or fraudulent purposes.
• Attempt unauthorised access to the website, accounts, servers, or payment systems.
• Upload malicious code or interfere with website security or operation.
• Submit false order details or misuse promotional offers.
• Infringe the intellectual property or other legal rights of another person.

We may take reasonable steps to protect the website, customers, and our business against misuse, subject to applicable law.

13 Third-Party Services and Links

Our website may contain links to external websites or use third-party services such as payment gateways, courier providers, hosting platforms, APIs, or advertising services.

External websites and services may have their own terms, policies, availability, and security practices. We do not control every aspect of third-party services and are not responsible for their independent content or policies.

This provision does not exclude responsibility where applicable law requires otherwise.

14 Privacy and Personal Information

Personal information may be collected and used to process orders, provide services, respond to enquiries, manage payments, deliver products, and meet legal obligations.

Our handling of personal information is explained in our Privacy Policy. By using the website, you acknowledge that you should review that policy before providing personal information.

15 Service Availability and Disclaimer

We aim to keep our website and services available and accurate, but uninterrupted access cannot always be guaranteed. Maintenance, technical issues, or third-party outages may temporarily affect availability.

Information on the website is provided for general informational purposes. Specific project outcomes, advertising performance, search rankings, sales, and business results may depend on factors outside our control and are not guaranteed unless expressly agreed in writing.

Nothing in these Terms excludes any warranty, consumer protection, or legal right that cannot be excluded under applicable law.

16 Limitation of Liability

To the extent permitted by applicable law, DukaanPar.com will not be responsible for indirect or consequential losses arising from website use, third-party service interruptions, or circumstances outside our reasonable control.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot legally be limited or excluded.

17 Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, business practices, or legal requirements.

The revised version will be published on this page with an updated revision date where appropriate. Changes will apply prospectively, subject to applicable law and any specific agreement already in place.

18 Governing Law and Disputes

These Terms and Conditions are intended to be governed by the applicable laws of India.

Any dispute will be handled by the appropriate forum or competent court in accordance with applicable law. Nothing in this section removes any consumer right to approach a forum that is legally available to them.

19 Contact Information

If you have questions about these Terms and Conditions, an order, a payment, or a service, please contact us using the details below.

Website: DukaanPar.com

Email: info@dukaanpar.com

Phone: +91 90842 19786