Shipping & Delivery Policy

This policy covers:

• Physical products purchased through our website.
• Shipping, dispatch and delivery of e-commerce orders.
• Digital products and downloadable deliverables, where applicable.
• Website development, software development, mobile app development and digital marketing services.

Orders are processed after payment confirmation, subject to product availability and any required verification.

• Please provide a complete and accurate delivery address, PIN code and contact number.
• Processing may take longer during holidays, sales, high-demand periods or where additional verification is required.
• If a product is unavailable or an order cannot be fulfilled, we will try to contact you using the details provided with the order.
• Any applicable processing time or dispatch estimate shown at checkout will take precedence for that order, subject to the order terms.

Estimated delivery timelines, shipping charges and available delivery options will be displayed at checkout or communicated before order confirmation, where applicable.

Delivery estimates are indicative and may vary depending on the destination PIN code, courier service, product availability, weather, public holidays or other circumstances outside our reasonable control.

Applicable shipping, handling or delivery charges, if any, will be shown at checkout or communicated before you confirm your order.

• Shipping charges may vary according to the product, shipment weight, delivery location and selected delivery method.
• Any promotional free-shipping offer will be subject to its stated conditions.
• Additional charges, if applicable, should be communicated before the order is confirmed.

Where tracking is supported by the courier or delivery partner, tracking details may be shared through email, SMS, WhatsApp or another available communication channel.

Tracking updates are provided by the relevant delivery partner and may not update immediately. If you experience a tracking issue, please contact our support team with your order number.

Please contact us if:

• Your order has not arrived within the communicated estimated timeframe.
• The tracking status appears incorrect or has not updated for an extended period.
• The courier reports an incorrect address or failed delivery attempt.
• You receive a damaged, defective or incorrect product.

We may coordinate with the delivery partner to investigate the issue. Additional delivery attempts, address corrections or re-shipping will be handled according to the courier's terms and the circumstances of the order.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order where required.

If delivery fails because of an incorrect or incomplete address, unavailable recipient or repeated failed delivery attempts, the order may be delayed or returned to the sender. Any additional shipping costs or refund eligibility will be assessed according to the order terms and applicable law.

If your product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery wherever possible.

• Share your order number and details of the issue.
• Provide clear photographs or videos when reasonably required.
• Keep the product and packaging until the issue has been reviewed.

Eligible cases will be handled under our Refund & Cancellation Policy and applicable consumer protection requirements.

Digital products or downloadable files, where offered, may be delivered electronically through email, a download link, a customer account or another agreed method.

Delivery timing and access instructions will be communicated at checkout or after payment confirmation. Customers should check their inbox, spam or junk folder and ensure that the email address provided is correct.

Website development, software development, Android/iOS app development and digital marketing services are delivered electronically or through agreed project milestones rather than physical shipping, unless otherwise specified.

• Project timelines and deliverables are defined in the accepted quotation, proposal or service agreement.
• Delivery may depend on receiving the required content, credentials, approvals and feedback from the customer.
• Third-party approvals, app-store review times, API providers and external platform availability may affect delivery timelines.
• Changes to the approved scope may affect project cost and completion dates.
• Final deliverables will be provided through the method agreed for the project.

For order status, tracking, delivery delays or project delivery queries, please contact our support team and provide your order number or project reference so we can assist you efficiently.

DukaanPar.com may update this policy when necessary. The latest version will be published on this page. The terms communicated at checkout or in an accepted project agreement may also apply to a specific order or service, subject to applicable law.