Privacy Policy

This Privacy Policy applies to visitors, customers and users of DukaanPar.com, including people who purchase products, request quotations, contact support or engage us for website development, software development, mobile app development and digital marketing services.

By using our website or services, you acknowledge this policy. Where consent is required by applicable law, we will seek that consent separately where appropriate.

Depending on how you use our website and services, we may collect:

• Contact information: Name, email address, phone number and business contact details.
• Order information: Billing and delivery address, order details, purchased products and transaction references.
• Project information: Requirements, briefs, files and information you provide for IT or digital marketing projects.
• Communication records: Messages, support requests, feedback and correspondence with us.
• Technical information: IP address, browser type, device information, pages visited and basic website usage data, where collected.
• Payment status: Transaction ID, payment status, amount and payment method details made available to us by our payment provider.

We may use information for legitimate business purposes, including:

• Processing orders, payments and service bookings.
• Delivering products and providing contracted IT services.
• Responding to enquiries, support requests and complaints.
• Sending order confirmations, invoices and important service updates.
• Maintaining website security and preventing fraud or misuse.
• Improving our website, products, services and customer experience.
• Meeting applicable legal, accounting and regulatory obligations.
• Sending promotional communications where permitted and, where required, with your consent.

Online payments on DukaanPar.com may be processed through third-party payment service providers, including Razorpay, if enabled on our website.

• Payment providers may process payment information under their own terms and privacy policies.
• We may receive transaction references, payment status and other information needed to manage your order or resolve a payment issue.
• We do not intend to store complete card details, CVVs, UPI PINs or banking passwords on our website.
• Payment processing, authentication and security are also subject to the payment provider's systems and policies.

Please review the applicable payment provider's privacy policy before completing a transaction.

Our website or its plugins may use cookies and similar technologies to maintain essential functionality, remember preferences, improve performance, understand website traffic or support marketing activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features. Where legally required, consent will be obtained for non-essential cookies or similar technologies.

We do not sell personal information to third parties as a business practice. We may share relevant information when reasonably necessary with:

• Payment providers: To process transactions, verify payments and handle refunds.
• Delivery partners: To ship and deliver physical products.
• Hosting and technology providers: To operate, secure and maintain our website and systems.
• Project partners or service providers: Where necessary to deliver a service you have requested or authorised.
• Professional advisers: Where reasonably required for legal, accounting or compliance purposes.
• Authorities: Where disclosure is required by law or a valid legal process.

Information shared with service providers should be limited to what is reasonably necessary for the relevant purpose.

We take reasonable measures designed to protect information against unauthorised access, misuse, loss or disclosure. These measures may include access controls, security updates and the use of service providers that support website operations.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted over the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, service delivery, customer support, dispute resolution, accounting and compliance with applicable law.

When information is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable requirements, subject to lawful retention obligations.

Our website may contain links to third-party websites, payment providers, social networks or other services. These third parties operate under their own terms and privacy policies.

We are not responsible for the privacy practices or content of independent third-party websites. We encourage you to review their policies before sharing information with them.

Where permitted, we may use your contact details to share relevant offers, service updates or information about our products and services. You may request to stop promotional communications by contacting us or by using an unsubscribe option where provided.

Even if you opt out of promotional messages, we may still send essential communications relating to your orders, payments, projects or account.

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information that we hold about you. You may also withdraw consent where processing is based on consent, subject to legal and contractual limitations.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to resolve an outstanding transaction or dispute.

Our website and services are intended for people who can lawfully use them under applicable law. We do not knowingly seek to collect children's personal information unlawfully. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

We may update this policy to reflect changes in our services, technology or legal requirements. The latest version and its updated date will be published on this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact DukaanPar.com using the details below.