Refund & Cancellation Policy

Customers may request cancellation before their order is dispatched.

• Contact our support team as soon as possible with your order number.
• Once an order has been dispatched, cancellation may no longer be possible.
• Eligible cancellations will be refunded to the original payment method.
• Customised or made-to-order products may have separate cancellation terms, disclosed before purchase.

If a product arrives damaged, defective, incorrect or materially different from its description, please contact us within 48 hours of delivery wherever possible.

• Share your order number and a clear description of the issue.
• Photographs or videos of the product and packaging may be requested.
• After review, an eligible request may be resolved through a return, replacement or refund.
• Products should generally be returned with their original packaging, accessories and invoice, where applicable.

This section applies to website development, software development, Android/iOS app development, digital marketing and related IT services.

• Before work begins: An eligible refund may be considered, subject to agreed terms and any disclosed, non-recoverable costs.
• After work begins: Any refund will be assessed against work completed, project milestones, resources committed and the accepted quotation or agreement.
• Completed projects: A change of mind alone will not ordinarily qualify a completed project for a refund, subject to applicable law and the project agreement.
• Third-party costs: Domain, hosting, software licence, API and other external charges may be non-refundable once incurred, where this was disclosed and agreed to and the restriction is lawful.

Customers should review the project scope, deliverables, timelines and payment milestones before confirming an IT service order.

Digital files, designs, software licences, downloadable products and other digital deliverables may be ineligible for a change-of-mind refund once delivered, accessed or downloaded. Exceptions may apply where required by law, the agreed terms or where the deliverable is defective or materially different from the agreed scope.

Please contact us with supporting details so that we can review the issue and determine an appropriate resolution.

• Cancellation requests must be submitted in writing.
• Fees for services already performed may not be refundable, subject to the accepted agreement and applicable law.
• Advertising budgets already spent or charged by third-party platforms are generally not refundable by DukaanPar.com.
• Unused prepaid service amounts may be reviewed based on the agreed billing period and work already completed.

If money has been deducted but your order or service booking has not been confirmed, please contact us with the transaction reference, payment date, amount and registered contact details.

Verified duplicate payments and eligible payment errors will be investigated. Any approved refund will be initiated after verification. Never share your OTP, CVV, password or complete payment credentials with our support team.

Once a refund is approved, we aim to initiate it within 5–7 business days. The time required for the amount to appear in your account depends on your bank, card issuer, UPI provider or payment service provider.

Approved refunds will generally be processed through the original payment method. If that method cannot accept the refund, we may contact the customer to determine an appropriate alternative, subject to verification and applicable rules.

Please provide the following information when contacting us:

• Your name and registered email address or phone number
• Order number or project reference
• Payment transaction reference, if available
• Reason for the refund or cancellation request
• Relevant photographs or supporting documents, where applicable

We will review refund and cancellation requests fairly and communicate the outcome to the customer. If you are dissatisfied with the resolution, please contact us using the details below.

DukaanPar.com may update this policy when necessary. The updated version will be published on this page. Nothing in this policy limits rights or remedies available under applicable Indian law.