Terms & Conditions

1. About Our Platform

Vahaninfo24.in provides access to vehicle-related information, online service assistance and other vehicle-related services that may be available on the website from time to time.

Depending on the service, we may facilitate requests using third-party APIs, service providers or partner platforms. The availability and process of each service may differ.

The exact services available to a customer are those displayed and offered on the website at the time of the request.

2. Eligibility and Customer Responsibilities

You must be at least 18 years old and legally capable of entering into the applicable transaction to use our services independently.

When using our website, you agree to:

• Provide accurate, complete and current information.
• Enter the correct vehicle registration and contact details.
• Use our services only for lawful purposes.
• Use vehicle information only where you have a lawful basis to do so.
• Review the service description and total charges before payment.
• Keep your order references and payment confirmations for future queries.
• Not misuse the website, attempt unauthorised access or interfere with its operation.

Incorrect, incomplete or inconsistent information may prevent a service request from being completed.

3. Vehicle Challan Services

We may provide access to available traffic challan information and facilitate challan-related requests through supported third-party systems.

• Challan information is subject to the records and availability of the relevant system or provider.
• Customers are responsible for checking the vehicle details, challan reference and amount before confirming payment.
• A payment initiation or payment success message does not, by itself, establish that a challan has been settled in the relevant official records.
• Customers should retain the transaction reference and verify the final challan status through the applicable official channel where appropriate.
• Processing times, payment status updates and service availability may depend on third-party systems.

Vahaninfo24.in does not determine the validity, amount or legal consequences of a traffic challan. Such matters are determined by the relevant authority and applicable law.

4. Fees, Payments and Convenience Charges

The charges applicable to a service will be displayed before the customer confirms payment, where applicable.

• The underlying service amount and our applicable service or convenience fee will be shown separately where the checkout supports that breakdown.
• The customer should review the total amount payable before authorising a transaction.
• Third-party provider charges or other applicable amounts will be disclosed where relevant before payment.
• Payments are subject to the applicable payment provider's processing requirements.
• Customers must not share their passwords, PINs, OTPs or complete payment credentials with our support team.

A payment receipt or transaction reference confirms the recorded payment event only to the extent stated in that record. Service completion may require separate confirmation.

5. Failed, Pending or Duplicate Transactions

A payment may be pending, delayed, declined or recorded as successful by one system but not yet reflected by the relevant service provider.

If this occurs:

• Check the payment status and retain the transaction reference.
• Contact customer support with the relevant order or payment details.
• We may need to verify the transaction with the payment provider or service provider before determining the next step.
• Where a refund is found to be due, it will be handled under the applicable refund policy and payment provider procedures.

Please avoid repeating a payment while the status of an earlier transaction remains unclear.

6. Vehicle Insurance Services

Vahaninfo24.in may facilitate access to bike or car insurance-related services through third-party insurance partners or providers.

• Insurance availability, eligibility, premiums, coverage, exclusions and policy terms are determined by the relevant insurer or provider.
• Customers should review the policy wording and applicable disclosures before purchasing a policy.
• A quote, enquiry or payment initiation should not be treated as proof of policy issuance.
• Insurance coverage is subject to confirmation by the relevant insurer and the terms of the issued policy.

Our role for a particular insurance transaction depends on the actual partner arrangement and applicable regulatory requirements. We do not claim insurer status or authorisation unless specifically established for the relevant service.

7. PUC, RC, FASTag and Other Vehicle Services

Depending on availability, our platform may offer assistance with PUC certificate access, RC search, vehicle reports, RC verification requests, FASTag, road tax, vehicle scrapping information, ownership transfer, NOC and other vehicle-related services.

• Services depend on the availability and requirements of the relevant system or provider.
• Accessing or downloading an existing record is not the same as issuing or certifying a new document.
• We do not create, alter or certify official records unless the relevant service is expressly authorised and provided through a lawful process.
• Customers must supply accurate information and any documents genuinely required for the selected service.
• Availability of a record, document or service is not guaranteed merely because a request has been submitted.

Where a service requires an official inspection, verification, approval or action by another provider or authority, that process remains subject to its applicable rules.

8. Service Processing and Availability

Processing times vary according to the service, completeness of the customer's information, technical availability and the procedures of relevant third-party providers.

We aim to process requests in accordance with the applicable service process, but we do not promise a fixed completion time unless a specific commitment is expressly stated for that service.

A service may be delayed or temporarily unavailable due to maintenance, technical issues, unavailable records or third-party system interruptions.

9. Cancellations and Refunds

Cancellation and refund requests are handled under our separate Cancellation & Refund Policy, together with any applicable provider and payment processing requirements.

• Customers should contact support promptly if a payment has been made but the requested service has not been completed.
• Transaction and service records may be reviewed before a refund decision is made.
• Where a refund is approved or otherwise due, processing depends on the applicable payment method and provider.

Please read the Cancellation & Refund Policy before placing an order. These Terms do not create a blanket guarantee that every payment is refundable.

10. Third-Party Services and Links

Some services may depend on external APIs, payment processors, insurance providers, vehicle information systems or other third parties.

Third-party services may have separate terms, eligibility conditions, privacy practices and processing procedures. Where applicable, customers should review those terms before proceeding.

We are not responsible for matters outside our reasonable control, subject to applicable law and any obligations that cannot legally be excluded.

11. Accuracy of Information

Vehicle records and other information displayed through the platform may depend on information supplied by customers or returned by third-party systems.

We do not guarantee that every record will be available, current, complete or free from errors. Customers should verify important information through the relevant official source or provider before relying on it for legal or regulatory purposes.

12. Intellectual Property and Website Use

Website content, design elements, text and branding may be protected by applicable intellectual property laws. You may use the website for lawful personal purposes in accordance with these terms.

You must not copy, reproduce, distribute, misuse or commercially exploit protected website material without the necessary permission, except where permitted by applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses caused by inaccurate customer information, unavailable third-party records, delays outside our reasonable control or interruptions in external systems.

Nothing in these Terms excludes or limits any liability, consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

14. Privacy and Customer Information

Personal and vehicle information submitted through the platform is handled in accordance with our Privacy Policy and applicable law.

Information may be shared with relevant service providers where reasonably necessary to fulfil a customer request, process a transaction or provide support, subject to applicable requirements.

Please review our Privacy Policy for details about information collection, use, retention and applicable customer rights.

15. Changes to These Terms

We may update these Terms when our services, operational processes or applicable requirements change. The revised version will be published on this page with an updated effective date where appropriate.

Customers should review this page periodically. Changes will apply as permitted by applicable law.

16. Governing Law and Disputes

These Terms are intended to be governed by the applicable laws of India. Disputes will be handled by the courts or forums having jurisdiction under applicable law.

Nothing in this section removes any mandatory consumer protection rights or statutory remedies available to a customer.